Support

Something not working, or have a question? Here are the most common answers, and if yours isn't here, write to us: a real person replies.

Frequently asked questions

How do I create a group or join one?

Go to Settings → “My groups” to create a group (couple, family, friends). The app shows a 6-digit code and a QR, valid for 24 hours and usable by several people: each person types it or scans it from “I have a code”. That joins them, and the widgets shared in the group unlock on every phone. Generating a new code invalidates the previous one.

Can I use BondMe without a group?

Yes. The countdown, the streak, and the quote of the day work on their own from minute one, and those are the ones you can put on your screen. Anything that needs other people shows up locked with a button to create or join a group, instead of pretending to work.

What happens to my notes if I leave a group?

Nothing is deleted on its own. They stay locked and the app asks you once whether you'd rather keep them (they unlock by themselves if you join again) or delete them. It's your call.

Can I also share a single note without a code?

Yes. Open the note in the app and tap “Invite someone”: an iCloud invitation is created that you can send over Messages or however you prefer. Once the other person accepts it you're linked all the same, and every change syncs on its own to both widgets.

Do I need to create an account?

No. BondMe has no accounts and no sign-up: it uses the iCloud session already on your iPhone. We never know who you are.

What if I don't have iCloud enabled?

The app and the widgets that aren't shared still work on your device. iCloud is needed to create or join a group and sync with its members: without it, shared notes can't travel between you.

Why isn't my widget updating?

iOS decides how often widgets refresh to protect battery life, so it can take a few minutes. If it's been a long time: check your connection and iCloud session, open the app (that forces a refresh), and if it still doesn't update, remove the widget from your screen and add it again.

How do I add a widget to the Lock Screen?

Press and hold the Lock Screen, tap Customize → Lock Screen, choose the widget area, and look for BondMe in the list.

Why are there ads in the free version?

Ads let us offer BondMe for free. We ask for your consent before showing any, and an active subscription removes them completely.

What's included in the subscription, and how much is it?

Unlimited widgets, unlimited notes, every app color and icon, and zero ads. There's a monthly plan (US$2.99) or an annual one (US$24.99); it auto-renews until you cancel, and it's shared across your devices with the same App Store account.

How do I cancel or manage my subscription?

From iPhone Settings → your name → Subscriptions, or from inside BondMe under Settings → Premium → Manage Subscription. It stays active until the end of the period you already paid for.

I already paid - how do I restore my subscription?

In the app's settings tap Restore Purchases with the same App Store account you paid with. If anything goes wrong, write to us.

Can you read my notes?

No. Your data lives on your device and in your private iCloud; syncing goes directly between the two of you through Apple. We have no servers and no access to the content. There's more detail in the privacy policy.

There's more detail about privacy in the privacy policy.

Report a problem

To help you faster, please include in your email:

  • iPhone or iPad model (for example, iPhone 15).
  • iOS version (Settings → General → About).
  • BondMe version (shown in the app's settings).
  • What you expected to happen and what happened instead.

Email support

Or copy the address directly: contacto@manadaagency.com